Norwich Union Mall, Mezzanine Floor, Store M11, Mama Ngina Street, Nairobi, Kenya

We’re open Monday – Saturday, 8 a.m. – 6:30 p.m. GMT+3

Office Hours Contact: Call / WhatsApp…+254725250429 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?


– Standard Delivery is free to Nairobi CBD

– Ksh 500 for orders on Accessories Within Kenya.

– Ksh 1,000 for express shipping

– Ksh 3,000 for express shipping on MacBook’s & Laptops within Kenya

– Click and collect is free on all orders

– Variable rates depending on weight and location may Vary

Which payment methods are accepted in the Online Shop?


– 1) Mpesa is Our Standard mode of Payment

– 2) PayPal

– 3) Cash

How long will delivery take?


– 1-2 business days Delivery for Towns further from Nairobi

– Same Day Delivery to Towns within 200 Kms radius Nairobi on Orders Done Before 10.00 AM

– 1-hour Deliveries for Nairobi CBD on Orders done before 5PM

How secure is shopping in the Online Shop? Is my data protected?


– Yes, your data is very secure and protected. We don’t share your Data with Third Parties.

What exactly happens after ordering?


– We process your order and prepare it for shipment

– You’re redirected to a page where you can enter your shipping information

– Your order is confirmed and you receive an email with a tracking number

– Your order will be shipped out within 24 hours and should arrive in a few days.

– You can login to your account and see the status of your order.

– Your package is delivered to your door.

– You get a confirmation email from us.

– We’ll send you an invoice for the total amount.

Do I receive an invoice for my order?


– Yes, you will get a confirmation email from us.

– We’ll send you an invoice for the total amount.

Send us an email