We appreciate to hear your questions, comments and feedback on our products & services.

-Ryan & Troy Tech Solutions is located at Norwich Union Mall, Mezzanine Floor Shop M11, along Mama Ngina Street opposite the Hilton Hotel, Nairobi, Kenya

-Call / WhatsApp: +254720275323

-Email: info@ryanandtroy.com

-Facebook: @ryanandtroytechsolutions

-Vk.com: Ryan Troy

-Instagram: ryantroytechsolutions

-Twitter: @RyanTro04326496

-Tiktok: Ryan Troy948

-Simply log on to our website www.ryanandtroy.com and search for your preferred product, add the product(s) to your cart, review your cart and proceed to checkout.

-You can also place your order directly by Call / WhatsApp: +254720275323

-Track your order by going to the Order Tracking page, enter your Order ID number in the box below and then press the “Track” button. This is the number that was given to you on your receipt and in the confirmation email you should have received. We will also keep you updated using our email address sales@ryanandtroy.com

-This can be done by logging in to your account created while checking out, and cancel the order(s) listed under “My Orders”.

-Please get in touch with the Customer Service Team directly by Call / WhatsApp: +254720275323 we will guide you on the steps to follow

-After you have successfully placed an order, you will receive and email confirming your order placement.

-The email has your order details including order number, billing address and Delivery / Shipping Location

– Standard Delivery is FREE to Nairobi CBD

– Ksh 500 for orders on Accessories Within Kenya.

– Ksh 1,000 for express shipping

– Ksh 3,000 for express shipping on MacBook’s & Laptops within Kenya

– Click and collect is free on all orders

Variable rates depending on weight and location may Vary

– Submit your contact and address on the delivery option which is available during the online check out process in our system.

-Once the order and payment are finalized, our Customer Care Team will contact you to finalize on the delivery

– 1) Mpesa is Our Standard mode of Payment

– 2) PayPal

– 3) Cash

-Send us your request via mail to info@ryanandtroy.com

-Call +254720275323 and request a Quotation

– 1-2 business days Delivery for Towns further from Nairobi

– Same Day Delivery to Towns within 200 Kms radius Nairobi on Orders Done Before 10.00 AM

– 1-hour Deliveries for Nairobi CBD on Orders done before 5PM

– Yes, your data is very secure and protected. We don’t share your Data with Third Parties

– We process your order and prepare it for shipment

– You’re redirected to a page where you can enter your shipping information

– Your order is confirmed and you receive an email with a tracking number

– Your order will be shipped out within 24 hours and should arrive in a few days.

– You can login to your account and see the status of your order.

– Your package is delivered to your door or to the Courier company Office for you to collect..

– You get a confirmation email from us.

– We’ll send you an invoice for the total amount.

– Yes, you will get a confirmation email from us.

– We’ll send you an invoice for the total amount.

“Refurbished” isn’t just another word for “used,” though the terms are related. Used goods, also known as secondhand or Pre-owned goods, are products another person has bought, used, and sold. Refurbished goods, also known as reconditioned or remanufactured goods, are products another person has purchased and returned.

-All items purchased online can be returned within a period of 15 days from delivery date.

-After this period any issue with the product will be treated as a repair and maintenance issue.

-Here are the terms and conditions for the laptop, desktop computer and Mac warranty

-Computers, Laptops and Macs come with a 6-month warranty.

– (Please check our Warranties Page for more Info)

-Our Machines come installed with the basic software but to a limited extent e.g., Operating System.

-Yes, we do offer upgrades to computer Ram memory and storage at an extra fee, contact us for that

-Yes, we can do Custom Upgrades to the machines we are selling at an extra Fee but its only limited to Ram and Storage only.

-We have highly skilled technical support team of technicians who can support any issue you may Encounter.

-Yes, we are currently offering this arrangement, please contact us for more clarification or to make a request for such.

-If you have any queries or concerns with products purchased from Ryan & Troy Tech Solutions, please contact our office IMMEDIATELY via +254720275323

-Yes, for deliveries within the Nairobi Area. pay on delivery outside of Nairobi CBD will incur higher delivery fee that’s handled by G4S Courier Service.

-We have a dedicated Customer Service Team who are always ready to answer any queries at the point of purchase and thereafter.