Who We Are
Simu Centre Kenya (“we,” “us,” or “our”) operates the website https://ryanandtroy.com Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Delivery Within the Nairobi Region – KSH 500  
• We do not charge for local pickups at our shop.

Shipping Range

• Delivery Area: We currently ship within Kenya only.

Order Processing Time

• Processing Time: Orders are processed within the same day or a maximum handling time of 1 business day, Monday to Saturday.
• Cut-off Time: Orders placed before 1:00 pm East African Time, will be processed the same day; those placed after will be processed the next business day.
• No Shipping Days: Orders are not processed on Sundays or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 0-1 business days after processing, depending on the destination.

Total Transit Time

• The total transit time for orders is 0-2 days depending on the customers location

Shipping Process

• Courier Services: We use reliable carriers such as DHL, G4s, and Wells Fargo for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please return it to us within 14 days.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

• Email: info@ryanandtroy.com
• Phone: +254 720275323
• Fill in our Contact Form: Contact Us
• Address: Mama Ngina Street, Norwich Union House, Mezzanine Floor, Shop M11.